Group dynamics and conflict management. Conflict management

      Аннотация: Conflict is inevitable in groups. Conflict can occur when two parties are working towards the same goal and generally want the same outcome, or when both parties want a very different settlement. First, verify if members indeed are in conflict. Ask the members. If members are in destructive conflict, then select approaches to resolve conflict. Take a 5-minute break. Use the approaches selected by the subgroup, with the entire group. Group dynamics can be understood as how team member's distinct roles and behaviors impact other group members and the group as a whole. Team dynamics are therefore the unconscious, psychological factors that influence the direction of a team's behavior and performance. 6 Steps to Conflict Resolution in the Workplace, Clarify what the disagreement is, Establish a common goal for both parties. Discuss ways to meet the common goal. Determine the barriers to the common goal. Agree on the best way to resolve the conflict. Acknowledge the agreed upon solution and determine the responsibilities each party has in the resolution.

Ключевые слова: Problem Solving / Collaboration / Confronting. ... Compromising/Reconciling. ... Withdrawing/Avoiding. ... Forcing/Competing. ... Smoothing/Accommodating.