Conflict Resolution in the Operating Room:. Fight, Flight, or Growth, and Communication. A Manual for New Employees (Revised)

      Аннотация: Conflict is inevitable and how one perceives conflict or rather one's attitude to a conflict situation determines the behaviour of the individuals involved. Is conflict fight, flight, and/or communication, and growth? This manual addresses what conflict is, the different types of conflict, conflict resolution competencies and strategies, principles of team building, and introduces an original, proprietary five steps of conflict resolution called the 5 A's of Conflict Resolution. It also addresses some unique conflict situations that cause a state of ethical dilemmas and duress for nurses. This manual is very interactive and comprises schematic illustrations, practice exercises with answers, and hypothetical and true stories that are interspersed with humour at times to enable the reader to deal with conflict effectively. The content is laden with evidence-based research findings and the reader can leave confident of the prospect of being a change agent, implementing positive change in their world, one person at a time. Nurses, surgeons, anesthesiologists, and all professionals regardless of work setting/sector can glean useful principles and strategies to deal with conflict.

Ключевые слова: Conflict Resolution in the Operating Room, Fight, Flight, or Growth and Communication, a Manual for New Employees