Effectiveness of Outsourced Information Systems. Case Study Ministry of Labour Namibia

      Аннотация: Namibia government specifically the office Ministry have come under deep scrutiny over the years because of their lack of ability to ethically manage the outsourcing model of Information Systems so that it can yield expected results. As a result, the nation over the time which are customers in this instances as well as some users within the government itself have over time laid complain due to this matter, for the expected result are expected to be carried out by the outsourced system have not really leave up to the expectations. The initial aim of this study is to evaluate the effectiveness of the outsourced information system within the Ministry of Labour. As the government is the first office that govern and supplies the nation needs through the Prime Minister office they felt a need to accelerate the services to the public. They introduced the initiative of meeting this by outsourcing information systems where capacity to carry out within the government itself does not exist. Than outsourcing of information system within the government was introduced. This study is based on a governmental organization as a case study, namely Ministry of Labour.

Ключевые слова: information system, outsourcing, Term of Reference