STANDARD OPERATING PROCEDURES FOR HOTEL INDUSTRY.

      Аннотация: A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standard's in your hotel.The development and use of SOP's are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff and should be given training on hotels SOP. In addition the hotels training or HR department should maintained and documented department wise.

Ключевые слова: Standard Operating Procedures, Hotel Industry