Management of Angry and Anxious Dental Patients. An insight on Dental Patient Satisfaction

      Аннотация: Learning to deal with an angry patient is a valuable skill in clinical dental practice. We always strive to deliver our best treatment to all our patients. However not all patients may be happy with our treatment as they may have unrealistic expectations in terms of esthetics, function which may not have been fulfilled. Alternatively the patient may have pain, discomfort or an inability to chew. These concerns especially after completion of dental treatment leads to a breakdown oftrust between the doctor and their patient leading to angry verbal exchanges, physical assault followed by legal complaints too. As they say prevention is better than cure, a patient usually doesn't become angry overnight. Usually there is a period of time where the patient may show unhappiness about the progress and results of the dental treatment rendered to them indicating that a buildup leading to an outburst occurs over a period of time. This book highlights ways to manage the same and gives an insight in dental patient satisfaction.

Ключевые слова: dentistry, Angry patient, Anxious Patient, dental patient, Dental Patient Satisfaction