Quality Management. Fundamentals

      Аннотация: The impact of quality management was determinative in the 20th century. The process orientation and the system approach to organizing companies offered keys to improving customer satisfaction. Quality management is a highly adaptive, continually renewing field. New management tools are required in the increasingly agile business and social environment age. The literature and practice have several competing models, methods, and tools. However, the main concept behind them is common. This monograph aims to contribute to a better understanding of the quality management body of knowledge through a comprehensive approach to quality and quality management. The historical and system-oriented approach offers the opportunity for implementing or developing quality management solutions.

Ключевые слова: quality, quality management, standardization, ISO 9001, Problem solving, Audit