Quality of Service and its Influence. On Ofac Del Satt Area Taxpayer Satisfaction, Year 2019

      Аннотация: The general objective of this research was to determine to what extent the quality of service has influenced the satisfaction of taxpayers at theto what extent the quality of service has influenced the satisfaction of taxpayers in the taxpayer service office area of the SATT, Trujillo - 2020.taxpayer service office area of the SATT, Trujillo - 2020. In order to achieve thisIn order to achieve this purpose, we proceeded to select the sample, which was constituted by 386 taxpayers and with a descriptive transactional research design. The results allowed us to demonstrate our hypothesis: The quality of service has a significant influence on the satisfaction of taxpayers.significantly influences the satisfaction of SATT taxpayers, year 2019.2019.

Ключевые слова: Quality of Service, taxpayer satisfaction