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IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION. OF NEPALESE COMMERCIAL BANK
В наличии
| Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Gopal Thapa and Luna Shrestha
ISBN: 9786207458592
Год издания: 2024
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 92
Издательство: LAP LAMBERT Academic Publishing
Цена: 37215 тг
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Ожидает определения тематики
Код товара: 881542
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Аннотация: Service quality is one of the major aspects of modern marketing. Customer satisfaction without service quality is almost impossible. Nepalese commercial banks are no exception. Thus, it is praiseworthy to study the impact of service quality on Nepalese commercial banks. NICASIA Bank was selected as a sample bank. NICASIA is one of the popular A-grade commercial banks in Nepal. Customer satisfaction is taken as a dependable variable, and service quality dimensions are taken as independent variables. The study examined the perception of service quality among the customers in Kathmandu Valley and also identified whether the five dimensions of service quality affect customer satisfaction. The study concluded that all five dimensions of service quality are positively correlated to each other and customer satisfaction at the 1 percent significance level.
Ключевые слова: Customer satisfaction, service quality, Bank, impact
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