Business/Customer Relationship Management. Case of the Hotel Le Paradis in Kribi

      Аннотация: Our stay at the Hotel Le Paradis Kribi was edifying and beneficial in many ways. We faced several business operations that allowed us to better understand the different stages that were the subject of our academic training and a real adequacy between theory and practice, through the culture of team spirit, communication and collaboration with the units involved in the life of the company. The transition into the company was beneficial to us because there is nothing more edifying than practice in a company. The articulations that were the subject of our academic training on the theme "management of company/customer relations: the case of the Paradise Hotel in Kribi". Our work was structured in three chapters, namely: the general presentation of the HLP and the course of the internship (chapter 1), the management of company/customer relations: the case of the HLP of Kribi (chapter 2) and finally we made a critical analysis followed by some recommendations (chapter 3).

Ключевые слова: Management, Relationships, Company, customer