Client satisfaction with HIV treatment services in Bamenda, Cameroon. Importance of client satisfaction with HIV treatment services

      Аннотация: Clients have explicit desires or requests for services when visiting hospitals; inadequate discovery of their needs may result in dissatisfaction. Patient satisfaction influences retention in HIV care, adherence to HAART and serves as determinant to HIV suppression. This study’s objectives were to quantify clients’ satisfaction with HIV services in Bamenda and determine relationship between satisfaction and clients’ socio-demographic/structural characteristics. A cross-sectional study was conducted on HIV-positive patients followed-up in the Bamenda Regional Hospital treatment centre between July and August 2014. Data was collected on client’s level of satisfaction to staff-patient-communication, staff attitudes, privacy and confidentiality and staffing and amenities situations in the hospital. Collected data was analyzed using Epi Info version 3.5.4 and clients’ satisfaction measured using frequencies and percentages. This book thus presents results of the predictors of patient satisfaction which is very useful to health policy makers. The methodology described in the book is also invaluable to students and or researchers wanting to conduct cross-sectional studies.

Ключевые слова: Cameroon, clients, HIV, patient satisfaction, HIV-Services