Client Satisfaction with HIV/AIDS Care in Kabale, Uganda. Comparing a Public and a Private Health Facility

      Аннотация: There is a wide availability of HIV/AIDS care services in Uganda, including counseling, testing, and treatment. These services are provided by both the public and the private sectors. In 2008, the country had approximately 121,218 people with HIV/AIDS receiving antiretroviral therapy, and the target for the year 2011/12 was to increase this figure. This involves ambitious expansion. Nonetheless, there are few assessments of how the process of scale-up of HIV/AIDS care affects quality, efficiency and cost effectiveness. Quality of care has an important bearing on client satisfaction, a key aspect of health care delivery. Client satisfaction can determine if a client seeks medical advice and care and adheres to prescribed treatment. Dissatisfaction can have terrible consequences, like patients not following treatment regimens. Little information is available on satisfaction among clients who receive HIV/AIDS care in Uganda, comparing public and private health facilities. It was necessary to find out the situation in each, and the perceived quality of care. This study measured client satisfaction in Kabale district where HIV/AIDS prevalence is about 10%.

Ключевые слова: HIV/AIDS, quality of care, Client Satisfaction