Customer Satisfaction in Indian Aviation Sector: An Analytical Study.

      Аннотация: Indian Aviation Industry is currently ninth largest civil aviation market in the world and aspires to become 3rd largest Aviation market by 2020 and the largest player by 2030. With the exponential growth in last decade, India witnessed a new era of expansion in its Civil Aviation industry. Changing dynamics includes modern airports, foreign direct investment, information technology. However, the success and growth of any sector depend on the ability of its players to provide customer satisfaction. The present text was an attempt to measure the Customer Satisfaction in Indian Domestic Aviation Sector.

Ключевые слова: India, service quality, Indian Aviation Sector, Domestic travel