Business Process Management Systems among tour operators. A case of Kenya's Tour Operators

      Аннотация: This research Project was interested in the factors that have influence BPMS implementation and aimed at offering managerial guidance on avoiding pitfalls when implementing any business Process management System. Despite the advantages and challenges of tourism in Kenya, not much academic research has examined BPMS. Although a BPMS has numerous advantages, not all cases of implementation are successful, as with the case of other IT projects which record over 70% failure rate (Lewis, 2003). A questionnaire was designed to investigate this topic and the significant factors were concluded in the end. A Sample of 104 tour operators that were registered under the main tourism marketing body in Kenya (KATO) was randomly selected. According to the study findings, only 10% of the tour operators had implemented systems that met the planned schedules, goals and objectives. The analyses concluded that 67% of the implemented systems either failed to meet their objectives or were completely abandoned while 22% partially succeeded. The most widely cited factor influencing the implementation of BPMS was found to be People factors. Other factors discovered and discussed were the role of top manage

Ключевые слова: business processes, tour operators, Kenya, Information Technology, tourism industry, Travelogic, Tourplan, Strategy, Strategic alliance, top management support, information system, system administration, Business Process Management Systems