Business Process Reengineering Factors and Employee Performance. A Survey on Ethiopia's Public Service Organizations

      Аннотация: Time is full of changes, transformation, and unrest where all the rich suddenly emerge and collapse. All organizations that desire sustainability need to respond for all forms of change in the environment accordingly. They need to improve their overall performance. Meanwhile organizations’ performance depends on how well employees of an organization execute their responsibilities. Business process reengineering as a management tool, in which businesses process are examined to improve cost efficiency, service effectiveness and customer satisfaction is designed for the purpose sated above. The promulgation and implementation of Business process reengineering in governmental and nongovernmental organizations of Ethiopia has brought hope to them. Meanwhile better service provision and satisfaction among the society held in the hands of employees. In turn employee performance is determined by how well factors related to BPR are fulfilled or not.

Ключевые слова: Business Process Reengineering, Success and Failure Factors and Employee Performance