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Customer Satisfaction & Service Quality in Libraries.
В наличии
| Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Chaminda Jayasundara
ISBN: 9783659442766
Год издания: 2013
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 116
Издательство: LAP LAMBERT Academic Publishing
Цена: 34897 тг
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Позиции в рубрикаторе
Сферы деятельности:Код товара: 125266
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Аннотация: Customer Satisfaction and Service Quality in Libraries is a text book specially written for students, teachers and practicing librarians. However, it includes a very comprehensive review of existing research in the field which will be beneficial for researchers in the discipline of Library and Information Sciences. Customer service is increasingly significant in this competitive age and the contents particularly examine customer satisfaction in relation to service quality in libraries.
Ключевые слова: Customer satisfaction, Service Marketing, user satisfaction, Library and Information Services, Library Management, service quality, User Services
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