| Поиск по каталогу |
|
(строгое соответствие)
|
- Профессиональная
- Научно-популярная
- Художественная
- Публицистика
- Детская
- Искусство
- Хобби, семья, дом
- Спорт
- Путеводители
- Блокноты, тетради, открытки
Customer Satisfaction in the service quality of Departmental stores.
В наличии
| Местонахождение: Алматы | Состояние экземпляра: новый |
Бумажная
версия
версия
Автор: Arockia Rajasekar
ISBN: 9786202301015
Год издания: 2018
Формат книги: 60×90/16 (145×215 мм)
Количество страниц: 336
Издательство: Scholars' Press
Цена: 62052 тг
Положить в корзину
| Способы доставки в город Алматы * комплектация (срок до отгрузки) не более 2 рабочих дней |
| Самовывоз из города Алматы (пункты самовывоза партнёра CDEK) |
| Курьерская доставка CDEK из города Москва |
| Доставка Почтой России из города Москва |
Аннотация: The present study under the title, “Customer Satisfaction with regard to the Service Quality of Departmental Stores in Tiruchirappalli City” was undertaken with a view to understand the various factors which influence the satisfaction level of the customers regarding the service quality rendered by the departmental stores based on the five dimensions of service quality namely tangibles, reliability, responsiveness, assurance and empathy.
Ключевые слова: Departmental stores, Service Quality, Marketing
Похожие издания
 | Сферы деятельности: Предпринимательская деятельность -> Менеджмент thilini menaka and Anthony Andrew Impact of service quality of internet banking on customer satisfaction. Service quality of internet banking. 2018 г., 52 стр., мягкий переплет Internet banking still remains as the coherent and most cost effective channel for the banks as well as for customers. A significant feature of online Banking or the internet banking permits customers to access their bank accounts 24/7, which is a new experience and intrinsically motivating. Service Quality is the main factor that determines the... | 22924 тг |
 | Сферы деятельности: Предпринимательская деятельность -> Менеджмент Aparajita D. Amist SERVQUAL Model and Customer satisfaction of services-Indian Telecom. . 2017 г., 64 стр., мягкий переплет “SERVQUAL Model and Customer Satisfaction of services Indian telecom” Reliance Jio, perhaps the name does not requires any introduction in Indian Telecom Industry, the market penetration strategy adopted by the company has been one of a kind, that too with the first mover advantage of upcoming technology like VoLTE (Voice over Long Term... | 21414 тг |
 | Сферы деятельности: Предпринимательская деятельность -> Маркетинг Shahriar Shafiee Customer Satisfaction and Service Quality in Iranian Banking System. Appling the ServQual and ServPerf models to the Iranian banking Setting. 2017 г., 328 стр., мягкий переплет This book has put the customer satisfaction and service quality in Iranian Banking market into its focal point of interest by applying the ServQual and ServPerf models to the Iranian banking setting. The present study adds to our understanding of the antecedents of customer satisfaction, in the Iranian banking market, in that it stretches beyond... | 52087 тг |
 | Сферы деятельности: Предпринимательская деятельность -> Маркетинг Hadi Behzion and Mostafa Baghishani Criteria and Measures of Customer satisfactions. SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano’s Model. 2014 г., 84 стр., мягкий переплет Aim of this research was investigating relationship between customer satisfaction and service quality in Passargad insurance of Khorasan Razavi. Five dimensions of customer satisfaction include reliability, capabilities, responsiveness and assurance and empathy were tested by SERVPERF model. Sampling in this study was cluster and 196 people... | 24061 тг |
 | Сферы деятельности: Предпринимательская деятельность -> Менеджмент Chaminda Jayasundara Customer Satisfaction & Service Quality in Libraries. . 2013 г., 116 стр., мягкий переплет Customer Satisfaction and Service Quality in Libraries is a text book specially written for students, teachers and practicing librarians. However, it includes a very comprehensive review of existing research in the field which will be beneficial for researchers in the discipline of Library and Information Sciences. Customer service is increasingly... | 32457 тг |